Return, Exchange and Refund Policy

Purple X reserves the right to refuse the return, exchange or refund of any products that do not correspond to the terms of the return, exchange and refund policy.


Purple X only accepts returns of goods in their original condition and packaging, and accompanied by the original invoice, within a maximum period of 30 days.

It should be noted that delivery costs are at the customer's expense for any exchange or refund. If we made a mistake with your order, contact us by email at

Undesirable Side Effects

Purple X is not responsible for side effects following the use of a product or following the use of a product contrary to the manufacturer's recommendations. If so, please contact us at